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Office Coordinator

Job #14-792

Financial Aid Services

Position Summary

With minimum supervision, this position is responsible and accountable for: professionally representing Northwest University’s financial aid opportunities to all prospective, current, and previous students, parents, staff and faculty; creating and the maintaining of individual and generalized student records in accordance with Federal, State, and Institutional regulations;  overseeing the Washington State Need Grant Program; and, hiring, training, and supervising of two student employees. This is a full time 1.0 FTE position.

Essential Functions

  1. Provides critical financial aid counseling to prospective and current students and parents in person, telephone, and email as to the availability of financial aid and the appropriate application process.                        
  2. Answers complex questions and problem solves the issues regarding status of financial aid applications, award letters, verification, disbursement of aid, in person and over the phone.  
  3. Responsible for the coordination and maintenance of all record keeping for student files and documents, audit control of records, compliance review of records, document tracking, posting of all documents, and preparation and mailing of all award letters and packets.                      
  4. Uses “Publisher” to create and develop forms, financial aid publications, brochures, and constructs “Awarding Manuals” and “Policy and Procedure Manuals” as required by state and federal regulations.    
  5. Manages the Washington State Need Grant Program (this program provides state grants in excess of $500,000 per year):  verifies eligibility, requests individual warrants, reconciles with the State, and is responsible for completing the quarterly Interim Report.      
  6. Participates in registration and orientation events and required staff and professional meetings.  Attends and participates in professional financial aid organizations as determined by supervisor.     
  7. Hires, trains and supervises two student employees.
  8. Performs other work-related duties as assigned.

Education/Experience/Skills

  1. Ability to effectively communicate with staff, students, and prospective students using tact, courtesy, good judgment, confidentiality and occasional humor.              
  2. Demonstrates organizational skills and the ability to provide attention to detail.
  3. Demonstrates strong communication skills: verbal and written.
  4. Expertise in the use of office equipment:  personal computer, calculator, fax machine and software programs such as Windows, Excel, Word, Publisher, PowerPoint.
  5. Ability to work independently, be self-motivated, flexible, ability to multi-task and be interruptible.
  6. Possess strong interpersonal skills and the ability to maintain positive relationships.
  7. One to three years of financial aid experience and a Bachelor’s degree preferred.
  8. Demonstrate commitment to maintaining a safe work environment free of harassment, violence, and unlawful discrimination.
  9. Ability to communicate effectively, get along well with co-workers, and deal effectively and professionally with colleagues.

Lifestyle Standards

Recognize, understand, and agree to live by the moral and ethical standards of Northwest University as outlined in the Assemblies of God Statement of Faith, the Northwest University Community Affirmation statement, and the Northwest University Statement of Principles.

Application Procedure

Please submit your resume, a letter of interest describing your qualifications, and a completed application form to the Human Resources office. Applications are available online (www.northwestu.edu/jobs), or in the Human Resources Office of Northwest University.

You may submit your package by mail, scan and email, or fax.

Northwest University
Attn: Human Resources
PO Box 579
Kirkland, WA 98083-0579
.(JavaScript must be enabled to view this email address)
Fax: (425) 739-0695

Inquiries regarding staff positions may be made to:

Human Resources Office
Northwest University
11220 NE 53rd Street, Kirkland, WA 98033
(425) 889-5749
.(JavaScript must be enabled to view this email address)

Northwest University does not discriminate on the basis of race, color, national origin, gender, age, or disability in admissions and access to, employment, or treatment in its programs or activities. Northwest University is an "At Will" employer.


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