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Systems Manager

Job #14-799

Information Technology

Position Summary

The Systems Manager (SM) will exercise management responsibility for systems, network, technology aspects of academic and administrative computing and information technology as well as being responsible for campus-wide data, network, telecommunications, datacenter and related services. The SM will work with a broad spread of technologies and equipment and be responsible for extensive systems and network troubleshooting/problem resolution and traffic analysis.  This role will also be responsible for planning, designing, implementing and maintaining university servers, storage, switching infrastructure, LAN and WAN networks.  In addition, the SM will assist the Information Technology Management Committee (ITMC) in accomplishing institutional goals and objectives and will be a key resource for support of disaster recovery / business continuity planning activities.

This is a temporary position from September 2014 – May 2015.

Essential Functions

  • Oversees the operation and maintenance of all university technology systems and networks including operations planning and design, installation, work order generation, moves, adds, changes, fault prediction, trouble detection/correction, traffic measurement, circuit analysis, path testing, capacity planning, system resource utilization and routine maintenance.
  • Supervises systems and network to ensure a secure, reliable, efficient, scalable, and recoverable infrastructure.
  • Monitors performance and ensures system availability and reliability.
  • Provides Level-2/3 support and troubleshooting to resolve issues.
  • Works within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.
  • Selects and implements security tools, policies, and procedures in conjunction with the university network security team.
  • Consults with vendors and other IT Professionals for solutions planning and problem resolution.
  • Develops and establishes documentation of operating policies for technology consistent with Northwest University policies and objectives.
  • Appraises and evaluates the results of overall operations of network technology functions and report this to the Director.           
  • Assists the Director in preparing budgetary recommendations. Coordinates with the Director on purchasing as it pertains to technology.
  • Supervises assigned staff.
  • Performs other job related duties as assigned.

Education/Experience/Skills

  • College Degree (preferably a degree in Computer Science, Business Administration or related field).
  • Minimum of five years engineer/architect level experience with server and network systems.
  • MCSE/Cisco CCNA preferred.
  • Strong verbal, written and interpersonal skills.
  • Must be able to work effectively as part of a team, communicate effectively within the Information Technology department, with other administrative departments, faculty, staff, and students as required.
  • Ability to design, install, configure, and maintain efficient local and wide area networks using multiple topologies, connectivity technologies, and various network, server, and client operating systems in accordance with industry accepted best practices.
  • Expertise in managing datacenter fabrics.
  • Proficient understanding and experience with enterprise server virtualization.
  • Knowledge of VoIP implementation and support.
  • Experience (or familiarity) with:
    • Northwest University vendor-specific hardware and software (currently VMware, Cisco, Dell Force10, F5 Networks, Nimble Storage, Ruckus Wireless, Microsoft Windows Server and Client OS, Ubuntu Server, and Barracuda Networks).
    • Network traffic monitoring solutions (e.g. SolarWinds, SevOne, LiveAction).
    • At least one major load balancing solution (e.g. F5, Netscaler, Kemp).
  • Solid understanding of:
    • Networking protocols (e.g., IPSEC, VRRP, 802.11, QoS).
    • VPN deployments, including site-to-site and client-based SSL VPNs.
    • The OSI or TCP/IP model.
  • Ability to use network documentation & design tools (e.g. Microsoft Office/Visio/etc.).
  • Experience providing mentoring and/or training to other network personnel.
  • Must hold a valid driver’s license with no restrictions and possess reliable transportation.

Lifestyle Standards

Recognize, understand, and agree to live by the moral and ethical standards of Northwest University as outlined in the Assemblies of God Statement of Faith, the Northwest University Community Affirmation statement, and the Northwest University Statement of Principles.

Application Procedure

Please submit your resume, a letter of interest describing your qualifications, and a completed application form to the Human Resources office. Applications are available online (www.northwestu.edu/jobs), or in the Human Resources Office of Northwest University.

You may submit your package by mail, scan and email, or fax.

Northwest University
Attn: Human Resources
PO Box 579
Kirkland, WA 98083-0579
.(JavaScript must be enabled to view this email address)
Fax: (425) 739-0695

Inquiries regarding staff positions may be made to:

Human Resources Office
Northwest University
11220 NE 53rd Street, Kirkland, WA 98033
(425) 889-5749
.(JavaScript must be enabled to view this email address)

Northwest University does not discriminate on the basis of race, color, national origin, gender, age, or disability in admissions and access to, employment, or treatment in its programs or activities. Northwest University is an "At Will" employer.


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