Staff Position

Online Academic Support Specialist

Position Details

Job ID # 17-932
Department College of Adult and Professional Studies
Reports To Assistant Director for Academic Advising, CAPS

Position Summary

The CAPS Online Support Specialist is part of the team responsible for NU Online student advising and support within the College of Adult and Professional Studies. This full-time position is directly involved with academic advising and student progression for students enrolled in the NU Online programs. This often involves coordination with the various CAPS Program Faculty Leads, NU Online admissions, the Registrar’s Office, and other offices that serve NU Online students to ensure accurate enrollments and expeditious degree completions.

Essential Functions

  1. Academically advise new NU Online students in cooperation with the admissions personnel, including monitoring Transfer Reviews, developing plans of study, and recommending course registrations
  2. Academically advise continuing NU Online students in cooperation with the CAPS Program Faculty Leads
  3. Regularly contact enrolled students to provide encouragement, advice, and academic mentoring
  4. Coordinate schedule adjustments for enrolled students, ensuring students understand the impact of requested course changes
  5. Performs other work-related duties as assigned


  1. Two or more years of experience in higher education.
  2. Bachelor’s degree preferred.
  3. Strong computer skills with Microsoft products, particularly Outlook, Word, and Excel, along with appropriate web-based programs.
  4. Communication skills that are evident through phone conversations and email correspondence.
  5. Exceptional people skills and ability to build program credibility and confidence with potential students.
  6. Ability to track and follow-through details, which is essential for contact follow-up.
  7. Ability to track, prioritize, and meet work deadlines.
  8. Ability to work flexible hours during the week at high-volume times of the academic year.
  9. Team player who is also a self-starter who can work independently.
  10. Knowledgeable in the area of accelerated academic programs and adult learning.
  11. Demonstrate commitment to maintaining a safe work environment free of harassment, violence, and unlawful discrimination.
  12. Ability to communicate effectively, get along well with co-workers, and deal effectively and professionally with colleagues.

Working Environment

  1. Work is generally performed indoors in a typical office setting. 
  2. Minimal travel may be required.  
  3. Position works with strictly confidential information.
  4. Frequently required to be in front of a computer screen and/or on the phone for long periods of time.

Physical Demands

The functions are usually performed while standing, but may involve some amount of time sitting, stooping, kneeling, bending, crouching, lifting (max. of 40 lbs.), walking, carrying, reaching, stretching, climbing, perform repetitive motions of the hands or wrists and other movements.  The abilities of seeing, hearing and speaking are also required.  

Lifestyle Standards

Recognize, understand, and agree to live by the spiritual, moral, and ethical standards of Northwest University, as outlined in the Employee Manual.

Application Procedure

Please submit your resume, a letter of interest describing your qualifications, and a completed application form to the Human Resources office. Applications are available online (, or in the Human Resources Office of Northwest University.

You may submit your package by mail, scan and email, or fax.

Northwest University
Attn: Human Resources
PO Box 579
Kirkland, WA 98083-0579
.(JavaScript must be enabled to view this email address)
Fax: (425) 739-0695

Inquiries regarding staff positions may be made to:

Human Resources Office
Northwest University
5520 108th Ave NE, Kirkland, WA 98033
(425) 889-5749
.(JavaScript must be enabled to view this email address)

Northwest University does not discriminate on the basis of race, color, national origin, gender, age, or disability in admissions and access to, employment, or treatment in its programs or activities. Northwest University is an "At Will" employer.

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