Staff Position

Director of Online Recruitment & Operations

Position Details

Job ID # 19-985
Department College of Adult and Professional Studies (CAPS)
Reports To Dean - College of Adult and Professional Studies (CAPS)

Position Summary

The Director of Online Operations is a full-time, 1.0 FTE, Kirkland campus based position that directs the overall operations involved with marketing, recruiting, and serving the university’s NU Online program and students. This involves direct responsibility for student recruiting and admissions, and coordination with other campus offices for program marketing, promotion, student advisement, and student support. The Director reports to the Dean of the College of Adult and Professional Studies, supervises multiple recruitment and admissions staff, and interacts regularly with the university’s academic and senior leadership.

Essential Functions

  1. NU Online Program Direction: responsible to formulating and recommending NU Online’s vision and direction to university leadership, and assessing program effectiveness to meet established outcomes and goals. This includes major recruitment initiatives, marketing approaches, program offerings (academic majors and awards), budget and resource allocations, and student support approaches.
  2. NU Online Student Recruitment: responsible to direct student recruitment operations and activities, including participating in and assigning staff to recruitment events, supervising and allocating recruitment resources, and assessing recruitment effectiveness.
  3. NU Online Student Support: responsible for the monitoring and effectiveness of various CAPS and NU student support operations. This responsibility begins upon students’ initial contact with the university, through the application process, into the advising stage, and culminates at program completion.
  4. NU Online Program Representation: responsible to represent NU Online, and the university itself, in various internal and external settings. The Director interfaces most often with NU’s offices of Financial Services, Registrar, and Marketing, and regularly with the university’s senior leadership.


  1. Earned master’s degree.
  2. Demonstrated success in recruiting nontraditional students.
  3. Experience working within accredited university settings.
  4. Proven leadership/management abilities.
  5. Sensitive to issues of ethnicity, disability, and diversity.
  6. Ability to work independently and take initiative.
  7. Outstanding customer service skills. Proven ability to communicate effectively and professionally.
  8. Effective time management skills.
  9. Able to work as a team member. Superior interpersonal and problem-solving skills.
  10. Experience in the creation and maintenance of confidential files.
  11. Adhere to strict confidentiality and other ethical standards.
  12. Demonstrated commitment to maintaining a safe work environment free of harassment, violence, and unlawful discrimination.

Lifestyle Standards

Recognize, understand, and agree to live by the spiritual, moral, and ethical standards of Northwest University, as outlined in the Employee Manual.

Application Procedure

Please submit your resume, a letter of interest describing your qualifications, and a completed application form to the Human Resources office. Applications are available online (, or in the Human Resources Office of Northwest University.

You may submit your package by mail, scan and email, or fax.

Northwest University
Attn: Human Resources
PO Box 579
Kirkland, WA 98083-0579
.(JavaScript must be enabled to view this email address)
Fax: (425) 739-0695

Inquiries regarding staff positions may be made to:

Human Resources Office
Northwest University
5520 108th Ave NE, Kirkland, WA 98033
(425) 889-5749
.(JavaScript must be enabled to view this email address)

Northwest University does not discriminate on the basis of race, color, national origin, gender, age, or disability in admissions and access to, employment, or treatment in its programs or activities. Northwest University is an "At Will" employer.

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