Enrollment Counselor for Online & Evening Programs
|Job ID #||19-112|
|Reports To||Assistant Director of Recruitment|
As a collaborative member of an energetic, motivated, supportive, and responsive admissions team, the Enrollment Counselor recruits prospective students in order to meet goals for achieving enrollment growth. Offering students multiple pathways for achieving educational goals, the Enrollment Counselor assists students in determining a learning modality and educational program that best fits their immediate steps and longer term goals. This individual serves as a front lines representative, with excellent customer service to prospective students, parents, influencers, and constituents. This is a full-time exempt position at 1.0 FTE.
Actively build and manage a full portfolio of prospective students in order to meet stated enrollment goals for each academic term, acutely driven to rapidly growing enrollment in NU’s Online and Evening programs. Provide prompt response to inquiries and proactive pursuit of leads. Nurture individuals through the admissions process, including financial aid, in preparation for initial course registration. Responsibilities include:
- Utilize the University’s Salesforce-based CRM to manage prospective student contact through varied communication including electronic, written, telephone, and SMS. Initiate frequent communication from first inquiry through enrollment, consistently expressing the value of a Christ-centered education at Northwest University.
- Respond to prospective students in a timely manner and provide proactive, consistent communication throughout the enrollment process. Student contact is usually through phone, text, email, and at times individual interviews involving lite travel.
- Recruit a new class of students to meet stated enrollment goals for each academic term.
- Guide prospective students through the admission processes by answering questions about requirements, schedules, transfer credits, costs, financial aid, and applying.
- Introduce students to NU’s varied and versatile non-traditional learning modalities including NU Online, Adult Evening, Northwest Partnership Program (NPP), and more.
- Ensure students have an understanding of the time commitment, technology and skills required to successfully complete their desired degree program.
- Review application files of freshman, running start, and transfer students from designated territories. Prepare and provide unofficial transcript evaluations.
- Performs other work-related duties as assigned.
- Bachelor’s degree in marketing, sales, communication, or related field.
- Experience in university admissions, marketing, or related field.
- Non-traditional student experience in an online environment is valuable.
- Ability to adapt work hours to accommodate the demands of the admissions calendar, including the potential for frequent evenings and limited weekends.
- Have or develop thorough knowledge of the university’s mission and enrollment policies.
- Self-motivated, strong desire to establish rapport and relationship with constituents.
- Ability to prioritize and perform in a goal-driven environment, meeting deadlines.
- Passion and determination to deliver outstanding customer service.
- Exceptional communication skills with ability to build credibility and confidence.
- Proficiency with Microsoft Office and Salesforce-based CRM.
- Critical thinking, problem solving, good judgment, and ability to maintain confidentiality.
- Flexibility to respond to a changing market environment
- Collaborative partnership in a team environment.
- Highly organized and efficient.
- Valid Driver’s License required.
- Demonstrate commitment to maintaining a safe work environment free of harassment violence, and unlawful discrimination.
- Ability work harmoniously, effectively, and professionally with colleagues.
- Work is generally performed indoors in a typical office setting.
- Some weekend/evening work required.
- Position works with strictly confidential information.
- Frequently required to be in front of a computer screen for long periods of time.
- A Christian university setting where your commitment to God is honored and encouraged in your daily work.
- A service-oriented environment with co-workers who are passionate about unleashing student potential.
- A culture that encourages your ideas and provides the freedom to pursue them.
- Reduced tuition for employees and their family members.
- A beautiful 56-acre campus in the heart of Kirkland with rolling greens, exercise center, community worship.
The functions are usually performed while sitting, but may involve some amount of time
standing, stooping, kneeling, bending, crouching, lifting (max. of 40 lbs.), walking, carrying,
reaching, stretching, climbing, perform repetitive motions of the hands or wrists and other
movements. The abilities of seeing, hearing and speaking are also required.
Recognize, understand, and agree to live by the spiritual, moral, and ethical standards of Northwest University, as outlined in the Employee Manual.
Please submit your resume, a letter of interest describing your qualifications, and a completed application form to the Human Resources office. Applications are available online (www.northwestu.edu/jobs), or in the Human Resources Office of Northwest University.
You may submit your package by mail, scan and email, or fax.
Attn: Human Resources
PO Box 579
Kirkland, WA 98083-0579
Fax: (425) 739-0695
Inquiries regarding staff positions may be made to:
Human Resources Office
5520 108th Ave NE, Kirkland, WA 98033
Northwest University does not discriminate on the basis of race, color, national origin, gender, age, or disability in admissions and access to, employment, or treatment in its programs or activities. Northwest University is an "At Will" employer.