Staff Position

Student Financial Services Counselor

Position Details

Job ID # 19-103
Department Student Financial Services (SFS)
Reports To Director of Financial Aid

Position Summary

This position is responsible and accountable for professionally presenting Northwest University’s financial aid opportunities to assigned constituents, for the accurate and prompt administration of all financial aid programs for traditional, graduate, adult evening and the Oregon Campus’,   for creating and maintaining individual and generalized records in accordance with federal, state and institutional regulations, and for the compliance with federal and state regulations.   This position is also responsible for making decisions regarding awarding of federal aid to the students.

Essential Functions

  1. Counsels prospective and continuing students (individual appointments, telephone and email) on the financial aid process at NU
  2. Awards and verifies student records in compliance with federal, state and institutional requirements
  3. Assists students in the application process for financial aid by helping them to complete appropriate and required forms; by advising them of their rights and responsibilities concerning financial aid; and by providing them with information about the status of their financial aid applications
  4. Resolves conflicting information between student applications and federal tax returns in compliance with federal requirements.
  5. Counsel’s prospective and continuing students on payment plan arrangements and past due balances.
  6. Prepares and executes the financial aid portion of registration events for Graduate and Adult Evening student programs (often evening events).
  7. Is an active participant in interdepartmental meetings, Student Financial Services staff meetings and training opportunities on campus. 
  8. Participates in financial aid training activities off-campus and/or online as deemed appropriate by the director.
  9. Performs other work-related duties as assigned.


  1. One to three years of Financial Aid experience is preferred and a Bachelor’s degree is required.
  2. Ability to communicate effectively both verbally and through writing, with staff, students and prospective students using tact, courtesy, good judgment, confidentiality and occasional humor.
  3. Demonstrates organizational skills.
  4. Demonstrates a strong attention to detail.
  5. Ability to work independently, be self-motivated, flexible, ability to multi-task and be interruptible.
  6. Demonstrates strong math skills.
  7. Possess strong interpersonal skills and the ability to maintain positive relationships and deal effectively and professionally with colleagues.
  8. Demonstrate commitment to maintaining a safe work environment free of harassment, violence, and unlawful discrimination.

Working Environment

  1. Work is generally performed indoors in a typical office setting.
  2. Some weekend/evening work required.
  3. Travel, including overnight travel, may be required. 
  4. Position works with strictly confidential information.
  5. Frequently required to be in front of a computer screen for long periods.

Lifestyle Standards

Recognize, understand, and agree to live by the spiritual, moral, and ethical standards of Northwest University, as outlined in the Employee Manual.

Application Procedure

Please submit your resume, a letter of interest describing your qualifications, and a completed application form to the Human Resources office. Applications are available online (, or in the Human Resources Office of Northwest University.

You may submit your package by mail, scan and email, or fax.

Northwest University
Attn: Human Resources
PO Box 579
Kirkland, WA 98083-0579
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Fax: (425) 739-0695

Inquiries regarding staff positions may be made to:

Human Resources Office
Northwest University
5520 108th Ave NE, Kirkland, WA 98033
(425) 889-5749
.(JavaScript must be enabled to view this email address)

Northwest University does not discriminate on the basis of race, color, national origin, gender, age, or disability in admissions and access to, employment, or treatment in its programs or activities. Northwest University is an "At Will" employer.

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