Staff Position

Student Financial Services Operations Coordinator

Position Details

Job ID # 19-107
Department Student Financial Services
Reports To Director of Financial Aid services

Position Summary

This position is responsible and accountable for the timely intake, review and processing of required documents and award letters for all populations, in accordance with Federal, State, and Institutional regulations used for awarding and disbursing those funds. This position is also responsible for managing the admission and letter processes. In addition, this position is also responsible for providing twenty hours a week of front desk coverage.This includes professionally representing Northwest University’s financial policies to all prospective, current, and previous students, parents, staff and faculty by phone, email and other electronic formats.This position is also responsible for hiring, training, and supervising one to two student employees.This is a full time 1.0 FTE position.

Essential Functions

  1. ​Responsible for the timely intake, review and processing of required documents for all academic programs.  This includes compliance review of documents, accurate document tracking and timely follow-up, accurate posting of documents, and timely preparation and mailing of all award letters and packets. Responsible for ensuring student files are set up accurately and timely for the counseling staff.                   
  2. Daily review emails and phone calls from perspective and current students and parents to determine the level of complexity and the staff person best able to answer the inquiry. 
  3. Responsible for the accurate and timely dissemination of all aspects of institutional financial policies, including out of pocket costs, late fees and deadlines to prospective and current students and parents in person, by telephone, and email.
  4. Responsible for responding to questions and to problem solves issues regarding status of financial aid applications, award letters, verification, disbursement of aid, in person and over the phone.
  5. Responsible for a timely response, within 48 hours, to all email and phone inquiries
  6. Orders, store and organizes all office supplies
  7. Purchase Card Process
  8. Responsible for the annual file archive process
  9. Uses “Publisher” to update forms, financial aid publications, brochures
  10. Participates in registration and orientation events, required staff and professional meetings and attends and participates in professional financial aid organizations as determined by supervisor.         
  11. Hires, trains and supervises two student employees.
  12. Performs other work-related duties as assigned

Education/Experience/Skills

  1. Ability to effectively communicate verbally with staff, students, and prospective students using tact, courtesy, good judgment, confidentiality and occasional humor  
  2. Demonstrates strong written communication skills 
  3. Strong attention to detail             
  4. Exceptionally organized with documents, procedures and office work areas
  5. Ability to multi task and organize ongoing projects, looking for ways to become more efficient in completing tasks
  6. Ability to work independently, be self-motivated, flexible, ability to multi-task and be interruptible
  7. Possess strong interpersonal skills and the ability to maintain positive relationships
  8. Expertise in the use of office equipment:  personal computer, calculator, fax machine and software programs such as Windows, Excel, Word, Publisher, PowerPoint
  9. One to three years of financial aid experience and a Bachelor’s degree preferred
  10. Demonstrate commitment to maintaining a safe work environment free of harassment, violence, and unlawful discrimination

Working Environment

  1. Work is generally performed indoors in a typical office setting. 
  2. Position works with strictly confidential information.
  3. Frequently required to be in front of a computer screen for long periods of time.

Physical Demands:

The functions are usually performed while standing, but may involve some amount of time sitting, stooping, kneeling, bending, crouching, lifting (max. of 40 lbs.), walking, carrying, reaching, stretching, climbing, perform repetitive motions of the hands or wrists and other movements.  The abilities of seeing, hearing and speaking are also required. 


Lifestyle Standards

Recognize, understand, and agree to live by the spiritual, moral, and ethical standards of Northwest University, as outlined in the Employee Manual.

Application Procedure

Please submit your resume, a letter of interest describing your qualifications, and a completed application form to the Human Resources office. Applications are available online (www.northwestu.edu/jobs), or in the Human Resources Office of Northwest University.

You may submit your package by mail, scan and email, or fax.

Northwest University
Attn: Human Resources
PO Box 579
Kirkland, WA 98083-0579
.(JavaScript must be enabled to view this email address)
Fax: (425) 739-0695

Inquiries regarding staff positions may be made to:

Human Resources Office
Northwest University
5520 108th Ave NE, Kirkland, WA 98033
(425) 889-5749
.(JavaScript must be enabled to view this email address)

Northwest University does not discriminate on the basis of race, color, national origin, gender, age, or disability in admissions and access to, employment, or treatment in its programs or activities. Northwest University is an "At Will" employer.


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