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Student Financial Services Student Assistant - Financial Aid

Position Details

Department Student Financial Services (SFS)
Reports To Student Financial Services Assistant Director
Openings 2
Time Commitment Monday - Friday, 8:00 am – 5:00 pm, approx. 12-15 hours/week

Position Summary

The SFS Student Assistant will assist the Assistant Director and Operations Coordinator in all necessary aspects of Financial Aid.

This is a Washington State Work Study eligible position. For more information about State Work Study, please visit https://www.northwestu.edu/financial-aid/undergraduate/student-employment.

Essential Functions

  1. Review forms for accuracy and completion
  2. Contacting students for incomplete and missing documents
  3. Following-up with enrollees about adjustments to aid due to verification, or document review
  4. Send emails and call students in regards to their financial aid
  5. Creation of student files, and filing of all required documents in standard office formatting
  6. Performs other work related duties as assigned

Education/Experience/Skills

  1. Able to maintain confidentiality of information
  2. Excellent attention to detail and demonstrate organizational skills
  3. Strong math and computer skills.
  4. Experience with Microsoft Office software (Microsoft Word, Excel, Outlook); Willingness and ability to learn other software programs as required by the position
  5. Outstanding customer service skills.
  6. Ability to communicate effectively and professionally
  7. Able to work as a team player, as well as work independently
  8. Quick learner

Working Environment

  1. Work is generally performed indoors in a typical office setting.
  2. Position works with strictly confidential information.
  3. Frequently required to be in front of a computer screen for long periods of time.

Physical Demands

The functions are usually performed while sitting at a desk, may involve some amount of time standing, stooping, kneeling, bending, crouching, lifting (max. of 40 lbs.), walking, carrying, reaching, stretching, repetitive motions of the hands or wrists and other movements. The abilities of seeing, hearing and speaking are also required.

Lifestyle Standards

Recognize, understand, and agree to live by the spiritual, moral, and ethical standards of Northwest University, as outlined in the Employee Manual.

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