Northwest Partnership Program Financial Aid Credit Balances

Refunds are initiated bi-weekly (usually Tuesdays and Thursdays) for accounts with credit balances at noon on Monday and Wednesday. The availability of these refunds depends on the refund method (see below) chosen by the student.

NU contracts with a third-party vendor, Nelnet, to process our student refunds. Nelnet offers three Refund choices from which to choose:

Direct Deposit - available in 2-3 days
Reloadable Debit Card - available in 2-3 days
Paper Check mailed to permanent address (Default) – delivered in 7-14 days

However, students whose credit balances are caused from an on-line credit card payment will have their refund processed through their credit card.

From the moment a student receives an email notice from Nelnet that there is a refund being processed:

Direct Deposit - available in 2-3 days
Reloadable Debit Card - available in 2-3 days
Paper Check (Default) – delivered in 7-14 days

Students who receive an email notice from NU that their credit card has been refunded should see the credit on their account within 2-10 days (based on the timing of the credit card processor).

• Current Students
• Those with a US address (students whose Permanent address is foreign, should request Accounting to add to the school’s database a special Refund Address for them using NU’s address or another of their choice.)
• Those who have an Active Permanent or Student Refund Address type in NU database
• Those with a United States Bank Account (for those that choose ACH)

Students can securely access the portal to Nelnet’s Student Choice Refunds from their student account page on the Eagle Website by logging into their My Profile page and then clicking on Manage Refunds.

NU uses the active permanent address on file at the point that the refund file is submitted to Nelnet, unless there is an active Student Refund Address.

If you want to update your address on file with Northwest University login to your My Profile page and click Update My Information.

Please be aware that if you have a Nelnet account, you will need to update your address with them as well by going to your My Profile page and clicking Manage Refunds.

You have two options within the first 24 hours (approximate) from receiving the Nelnet refund notification:

1. A student can log into their Refund Choice Account and change their option to ACH or Reloadable Debit Card. Then log into Eagle and submit a permanent address change.
2. Log into Eagle and submit a permanent address change. Then notify accountsreceivable@northwestu.edu that the address on the Nelnet refund check is incorrect. Unfortunately, at this point the address cannot be changed on the check. However, once Nelnet has issued the check, a stop payment can be placed on the check for a $30 fee. Then the accounting office can resubmit the refund request to Nelnet once our database has been updated with the new address information. This entire process usually takes about a week.

If the 24 hour “change” window has closed, then notify accountsreceivable@northwestu.edu that a stop payment ($30 fee) needs to be issued on the refund check because the check was sent to the incorrect address.

• A student can log into their Refund Choice Account and change their option to ACH or Reloadable Debit Card. Request that the check be reissued as an ACH.
• Request that a replacement check be issued through Nelnet once Power Campus has been updated with the new address information. This process may take about a week.
• Log into Eagle and submit a permanent address change.

Notify accountsreceivable@northwestu.edu that you would like to add a Student Refund Address. Give us the address and length of time this address should be used for sending refunds. This address will be valid for all future refunds sent to Nelnet within the period given.

Any refund owed to you due to an overpayment that was not a credit card would need to be requested through studentfinancialservices@northwestu.edu. This refund will be issued by NU during our weekly check run and will be available at the cashier for pick-up. However, if the payment that caused the refund was from a credit card, then the refund will be applied back to the credit card.

The most common reason for refunds to be rejected by Nelnet is an address problem. If the permanent address at NU is a foreign address, inactive or is missing a zip code, then Nelnet will reject the refund for processing and NU will instead issue a paper check that will be available at the cashier for those attending classes at the NU campus.

If your refund method is:

1. ACH/Reloadable Debit Card: After funds have been deposited to your bank account or debit card, make a payment on your NU student account and email accountsreceivable@northwestu.edu with directions to hold your credit balance and the length of time (i.e. end of current semester or hold for upcoming term).
2. Check: Within first 24 hours after Nelnet notification, change refund method to ACH/Reloadable debit card and follow directions in #1 above; or Wait for check to arrive and do one of the following:
   • Deposit check in bank account and make payment on NU student account.
   • Bring or mail (unvoided) check to NU cashier with request to apply as payment to student account.

Notify accountsreceivable@northwestu.edu that you want to hold the credit balance on your account through the end of the term or for the following term. Note this request will need to be renewed each term or school year.

There are several situations that can cause a refund to be delayed including:

• Financial aid recently applied, but after weekly student refund cutoff (Monday at noon).
• Nelnet contract (payment plan)
• Parent Plus Loan (parent may have requested the funds held on the account)
• VA student credit balances need review by VA Coordinator before refund issued
• Tuition adjustment due to dropping classes – Student Financial Services reviews to confirm whether previously disbursed financial aid needs to be adjusted
• Overpayment by personal check or credit card (assume student had a reason to overpay, wait for student to request refund)

Please contact studentfinancialservices@northwestu.edu to confirm why a refund has not been issued.